What type of information categories should be identified during Phase 2 of user experience mapping?

Identifying information categories during Phase 2 of user experience mapping involves focusing on the essential resources and materials that will enhance the event experience for participants. The correct choice highlights the importance of comprehensive support materials, which are critical for ensuring attendees have the knowledge and tools they need before and during the event.

Training materials provide attendees with the necessary skills and knowledge to engage meaningfully with the content being presented. Promotional materials enhance the visibility of the event and inform participants about what to expect, helping them to prepare adequately. By addressing both training and promotional aspects, this option enables a more integrated approach to user experience, making sure that the information flow is smooth and tailored to participant needs.

The other options, while they may hold some relevance in the context of an event, do not encompass the broader and more practical categories of information required for effective user experience mapping. For instance, entertainment and music selection may contribute to the atmosphere, but they do not form essential educational or preparatory information. Networking opportunities can be important, but isolating them ignores the holistic view needed for user experience, and guest speaker details, while useful, are too specific and do not capture the full breadth of information that should be orchestrated in the mapping phase. Thus, the correct choice emphasizes the